Senior Cloud Operations Engineer

ToTHENEW Published: December 24, 2018
Location
Gurgaon, India
Job Type
Category

Description

Designation: Senior Cloud Operations Engineer

Location : Noida

Reporting To:  Technical Architect

Vacancy: 2

Working Days: 5
Experience: 4-7 years

 

Key Responsibilities

  • Setting up monitoring, troubleshooting infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud & on-premise data centres
  • Provide second level contact to customers and respond on reported issues within the agreed SLA’s and act as a shift lead for team handling first level of support
  • Work closely with the devops team or the development team in identifying and rectifying issues in a timely manner in various environments
  • Automation of various processes using configuration management tools like Ansible, Chef etc. or scripting using Python, Perl, Bash etc.
  • Augment the Devops team to perform break/fix tasks on customer’s cloud infrastructure after due diligence and discussion with the requisite stakeholders
  • Become the primary point of contact for customers and participate in regular cadence calls for business improvement
  • Own knowledge sharing sessions to improve the underlying knowledge base of the team, helping them expand their breadth of expertise
  • Identify performance bottlenecks and optimize performance using solutions like database indexes, Vanish, Memcache, Redis, CDN integration etc
  • Ownership of client onboarding journey, helping them understand the various processes involved and setup of the various systems involved
  • Setup, deploy and manage the application on different cloud platforms as per customer need
  • Utilize excellent customer service skills and exceed customers’ expectations
  • Innovate and actively look for improvements in overall infrastructure, performing critical PoC’s for improving customer experience & improved stability of the cloud infrastructure
  • Troubleshooting system and network problems and diagnosing and solving system issues;
  • Setting up new users' accounts and profiles and dealing with password issues;
  • Rapidly establishing a good working relationship with customers and other professionals
  • Implementing a centralized log managed on multiple applications using either of Logentries, Loggly or ELK

Must-Have

  • B.E/B.Tech/MCA, with at least 4 years’ experience in managing an infrastructure
  • Experience working in 24x7 Support Environments on help desk tickets
  • Experience with Linux servers in virtualized environments
  • Experience in managing infrastructure for public facing PHP or Java web-applications
  • Strong experience with Web server like nGinx, Apache
  • Familiarity with the fundamentals of Linux scripting languages like Bash, Python, Perl etc.
  • 6 months in AWS Administration experience
  • Experience in monitoring tools like Nagios, Icinga, NewRelic, AppOptics, Datadog etc
  • Experience working on ticketing tools like JIRA, Freshdesk, ServiceNow etc
  • Experience in creating process documents for help desk support
  • Effective written and verbal communication skills.
  • Willing to work in 24*7 rotational shift job

Good to have :

  • Experience on Docker, Kubernetes etc.
  • Experience with configuration tools like Chef, Puppet or Ansible.
  • Experience over Automate deployments using Capistrano, Jenkins, CodeDeploy, Docker etc.
  • Administration experience on AWS
  • Certifications in RHEL, AWS or Microsoft Azure
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