Description
Must-Haves :
Mandatory : PMP certification.
Manage relationships amongst key partners by building confidence and trust with clear communications on all management levels and assured expectation management
Utilize roadmaps, project plans, and schedules to oversee all activities within delivery
Provide timely, consistent, and accurate reporting of the status of initiatives to stakeholders. Develop and deliver necessary presentations, including supporting documentation to all levels throughout the organization
Collaborate effectively with sales and externally with client stakeholders to provide seamless engagement support to the business
Serve as a critical point of contact for the customer and act as an escalation point for any consultant issues/engagement issues
Send regular cadence of project updates through engagement reports and measure client satisfaction through CSAT scores
Internalize client-centric requirements, while meeting with account executives to understand exact needs, and take the lead in getting the strategic resourcing completed
Own and manage resource requests across clients by validating requirements, searching for internal candidates, and presenting candidates for consideration in parallel with the talent acquisition team
Create burn reports and provide financial data to clients
Understand, and internalize client-centric requirements, meet with practice heads, and account execs to understand exact needs, and take the lead in getting the right teams in the right seats.
Optimize utilization and resource planning across the organization by making staffing decisions in support of the deployment strategy for the business or practice area, including new teams and those on the bench.
Understand margins and utilization across the company and be in the position to ensure that all teams are focused and filling the needs with these two metrics.
Advise recruiting, account managers, sales and executive leadership on how best to navigate and engage in the resource management processes, and make recommendations for improved outcomes
Develop and maintain relationships with key practice, client and industry leaders, and leverage these relationships to maximize deployment opportunities for InRhythm engineers
Actively maintain one-on-one relationships with InRhythm engineers and consultants in order to develop a detailed understanding of their goals and preferences, as well as to provide deployment-related consulting and coaching
Maintain an understanding of key resource management metrics and how these metrics impact practice financial performance
Maintain a high level of proficiency in all resource management tools and technology resources
Additional Guidelines :
Shift Timing : 8-5 general shift
Interview Rounds Virtual (4 Rounds): 2 Internal + 2 Client
Mode of Work: Hybrid 3 days
About the company:
Head Office - NewYork USA
Team Strength- 200+ people
About the Company: InRhythm is one of the fastest-growing Product Engineering Consultant Agencies in NYC, with a mission to drive growth and innovation. We have been recognized on the Inc. 5000 list of the Fastest Growing Companies in America for 8 years in a row and the Inc. 5000 Hall of Fame, an honor granted to a select 1% of the high-growth companies on the list. We've also been on Deloitte's Technology Fast 500? for 4 consecutive years. We are the thought leaders on how modern software should be developed using the best open-source technologies, proven design patterns and the best tested Agile and Lean methodologies. We accelerate time to market with reduced costs and improved quality. We have built and continue to build successful solutions for our clients. Our goal is to be successful by making our clients 10x for their high-priority projects and to have fun in the process. Our business has seen tremendous growth over the past few years thanks to the thought leadership we offer to our clients. Our pods of experts can rapidly deliver software products using the latest and best advancements in 10x tools and Agile thinking. We provide technical and management consulting, in-house product development, and training and coaching, all customized to meet the specialized needs of each client. Our key InRhythmer traits are drive, ownership, positivity, and communication. Our methodologies, technologies, and people enable ultra-efficient innovation in our core practices areas.
About the position:
Designation: Principal Program Manager
Experience required- 12-25 yrs
Reporting To: Manager
Vacancy: 1
Work Location:Bangalore
Job Summary:
We’re Looking For A Principal Program Manager!
Delivery Management is the science and art of efficient and effective deployment and redeployment of InRhythm’s resources as and when they are needed.
This function aims to proactively engage with consultants and the engineering community, gain a meaningful understanding of their skills, experience, and aspirations and identify the right opportunities for them.
This individual will manage resources and engagements across the entire organization and work with Recruiting and Sales to ensure that the open roles are closed as quickly as possible.
As a Principal Program Manager, you should have a comprehensive understanding of the digital landscape, strong client relationship skills, and the ability to recommend growth strategies that will impact the bottom line.
Ultimately, the goal is to grow existing accounts by fostering a dynamic, long-term management partnership with our clients through referrals and top-notch customer service. Day-to-day activities include communicating directly with client stakeholders, tracking key performance metrics, leading project teams, managing timelines & budgets, resource allocation, developing organizational charts and developing strategic roadmaps.
This is a very hands-on role and is responsible for keeping the operations team fully updated on all feedback coming from the client and ensuring that they adhere to client expectations.
The Principal Program Manager will also assign team members to specific tasks within the project and deploy resources, as needed, to support client engagements under their management.
As a leader of the engagement team, the Technical Delivery Manager holds regular team meetings to review current work and make regular reports to senior management about how InRhythm teams and customer relations are performing.
This individual will be responsible for managing resources and engagements as well as working with Practice Operations, Recruiting, Sales, and Finance to ensure that the projects are running at maximum efficiency and with the highest levels of client satisfaction.
What You'll Do:
Manage relationships amongst key partners by building confidence and trust with clear communications on all management levels and assured expectation management
Utilize roadmaps, project plans, and schedules to oversee all activities within delivery
Provide timely, consistent, and accurate reporting of the status of initiatives to stakeholders. Develop and deliver necessary presentations including supporting documentation to all levels throughout the organization
Collaborate effectively with sales and externally with client stakeholders to provide seamless engagement support to the business
Serve as a critical point of contact for the customer and act as an escalation point for any consultant issues/engagement issues
Send regular cadence of project updates through engagement reports and measure client satisfaction through CSAT scores
Internalize client-centric requirements, while meeting with account executives to understand exact needs, and take the lead in getting the strategic resourcing completed
Own and manage resource requests across clients by validating requirements, searching for internal candidates, and presenting candidates for consideration in parallel with the talent acquisition team
Create burn reports and provide financial data to clients
Understand, and internalize client-centric requirements, meet with practice heads, and account execs to understand exact needs, and take the lead in getting the right teams in the right seats.
Optimize utilization and resource planning across the organization by making staffing decisions in support of the deployment strategy for the business or practice area, including new teams and those on the bench.
Understand margins and utilization across the company and be in the position to ensure that all teams are focused and filling the needs with these two metrics.
Advise recruiting, account managers, sales and executive leadership on how best to navigate and engage in the resource management processes, and make recommendations for improved outcomes
Develop and maintain relationships with key practice, client and industry leaders, and leverage these relationships to maximize deployment opportunities for InRhythm engineers
Actively maintain one-on-one relationships with InRhythm engineers and consultants in order to develop a detailed understanding of their goals and preferences, as well as to provide deployment-related consulting and coaching
Maintain an understanding of key resource management metrics and how these metrics impact practice financial performance
Maintain a high level of proficiency in all resource management tools and technology resources
Requirements & Responsibilities
BA or BS undergraduate degree. Master's Degree is nice to have.PMP or Scrum/Agile certified.
Minimum of 7 years of experience in Resource Management, Program/Project Management, or Consulting Operations for a Professional Services Organization
Experience in Software - Application Development or IT Services Delivery
Strong critical thinking, analysis, and problem-solving skills
Strong conflict resolution skills, including the abilities to negotiate and influence others
Strong analytical and problem-solving skills
Strong communication skills (written and verbal)Enterprise program delivery experience (Fortune 500 level)Ability to manage and resolve complex and sensitive situations
Ability to multitask and prioritize tasks appropriately
Ability to work both independently and collaboratively with large teams
Strong proficiency with Salesforce.com as a CRM and Resource Management tool.