Description
About the company:
Location: - Hyderabad and Mumbai
Team Strength- 500+ people
About the Company: A Technical Solution provider for BFSI domains. The company started in 2014 and provides solutions for the capital market. They have clients like like PWC, Accenture, JPMorgan, Deloitte, Jocata, etc The bull, our spirit mascot of inspiration drives the capital market upstream. Our mascot’s presence in the capital market is the source of transmutation towards progress, growth, stability, and modernization of Mankind’s lifestyle. We draw our inspiration from that bull which has rapidly changed the evolution of work culture, globalization, and trade & revolutionizing various industries in the past 150 years. Tectoro’s journey started in 2014, with the confluence of over 100-man years of exposure, experience, and expertise of the founders in the BFSI domain from ADP, Broadridge, Bank of America, D.E. Shaw. This unified journey which started with just rendering professional services to 2 clients has upscaled to over 10+ Fortune 500 companies in consultation, product development, and project implementations across the Globe.
The focus and growth of the company have been drawn from the pioneer leaders coming on board from Fin-Tech Titans. The leadership Team always is motivated to align with the agile market trends helping the employees expose them to the versatile market trends and make them distinctive.
We are an employee-driven organization; investing efforts in training & upskilling each Tectorian irrespective of experience to gain proficiency in various Technologies & market domains.
Our motto of “Qualitative Delivery with Quantified Results” is exhibited through our team’s endeavor.
About the position:
Designation: Client Relationship & Services Manager
Experience required- 4-6 yrs
Reporting To: Manager
Vacancy: 2
Work Location - Hyderabad: Working from the Tectoro Office. Work from Office
Interview Processes-. Interview Process: 2 -3 rounds max. It is the Individual Contributor's role
Job Summary:
We are seeking an accomplished Client Relationship & Services Manager to join our dynamic team. The ideal candidate will possess hands-on experience in liaising with Government Projects, a successful track record in sales of IT Products and services, exceptional team-building skills, and the ability to design and execute business processes that align with client requirements while upholding company policies.
In addition, the candidate should demonstrate a commitment to delivering outstanding client services.
Responsibilities:
Liaison for Government Projects:
Demonstrate hands-on experience in liaising with Government Projects, understanding their unique requirements, and building strong relationships with key stakeholders.
Navigate and manage the complexities of government projects to ensure seamless communication and collaboration.
Sales of IT Products & Services:
Drive sales initiatives for IT Products and services, meeting and exceeding sales targets.
Identify and pursue new business opportunities, foster client relationships, and ensure customer satisfaction through the delivery of high-quality products and services.
Client Services Excellence:
Develop and maintain a deep understanding of clients' businesses, ensuring a proactive and anticipatory approach to their needs.
Oversee the delivery of exceptional client services, addressing concerns promptly and maintaining high levels of client satisfaction.
Collaborate with internal teams to ensure the timely and successful delivery of solutions according to client's needs and objectives.
Serve as the primary point of contact for key clients, fostering long-term relationships and identifying opportunities for upselling or cross-selling additional products and services.
Implement feedback mechanisms to continually improve client services and enhance the overall client experience.
Team Building & Handling:
Cultivate a positive and collaborative team environment.
Provide mentorship and support for professional development to team members.
Design & Execute Business Processes:
Work closely with clients to understand their specific needs and requirements.
Design and implement effective business processes that align with client expectations while adhering to company policies.
Monitor and evaluate the success of implemented processes, making adjustments as necessary to optimize efficiency and client satisfaction.
Requirements:
Master’s Degree in Business Administration(MBA – Preferred) with over 5 years, or any Masters Degree with Sales/Client Relationship/Account Management Exp of over 7 years.
Proven experience in liaising with Government Projects.
Knowledge of IT industry Technologies, trends and regulations.Demonstrated success in sales of IT Products & Services.Strong leadership and team-building skills.
Excellent communication and interpersonal abilities.
Ability to design and execute business processes that meet client needs.
Must-Haves :
3 - 4 years Proven experience in liaising with Government Projects,
Current Sales of IT Products & Services
5 -6 years Client Services Excellence
- Knowledge of IT industry Technologies, trends and regulations.
- Demonstrated success in sales of IT Products & Services.
- Strong leadership and team-building skills.
- Excellent communication and interpersonal abilities.
- Ability to design and execute business processes that meet client needs.